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Refund Policy

Last updated: March 25, 2026

1. Eligibility for Refund

You are eligible for a full refund if:

• It is within 7 days of your initial subscription purchase.
• You have not previously received a refund from MarketingKit.
• Your account has not been terminated for violation of our Terms of Service.

2. Non-Refundable Items

The following are NOT eligible for refunds:

• Subscription renewals after the initial 7-day period.
• Partial month usage (subscriptions are not prorated).
• Accounts suspended or terminated for Terms of Service violations.
• Add-on purchases or one-time fees (if applicable).

3. How to Request a Refund

To request a refund:

• Email us at [email protected] with the subject line "Refund Request".
• Include your registered email address and reason for the refund.
• We will process your request within 3-5 business days.

4. Refund Processing

• Refunds are processed through our secure payment processor and Merchant of Record.
• Refunded amounts will be returned to your original payment method.
• Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.

5. Cancellation

• You can cancel your subscription at any time.
• After cancellation, you will retain access until the end of your current billing period.
• No refund is provided for the remaining time of a cancelled subscription (outside the 7-day guarantee period).
• Your account data will be retained for 30 days after the subscription ends, in case you wish to reactivate.

6. Disputes

If you believe a charge was made in error, please contact us before initiating a chargeback with your bank. We are committed to resolving billing issues promptly and fairly. Chargebacks filed without prior contact may result in account suspension.

7. Contact Us

For refund requests or billing questions:

• Email: [email protected]
• Response time: Within 24 hours on business days.